While good guest service in the hospitality industry has traditionally meant attentive personal interaction with hotel staff, it is now very important to give guests the options of how they would like to communicate. 

Today's hoteliers need to offer guests the choice of bypassing the front desk to make an order or report about problem.

In particular, New Generation, finds it far easier and more convenient to leverage automated self-service than to stand in line waiting to interact with hotel staff or to engage in transactions over the phone.

Give them new opportunities with mobile application.